Shipping policy

Where we deliver

We currently deliver within the United Kingdom: England, Scotland, Wales and Northern Ireland. We do not currently offer international shipping.

Delivery cost and timing

Standard UK delivery is free.

Delivery is estimated at 2–3 calendar days from dispatch. This is an estimate, not a guaranteed arrival date. Busy periods or delivery disruption may cause delays.

Any different delivery estimate or restriction applying to a particular order will be made clear before you buy.

Tracking your order

You will receive a dispatch confirmation with tracking details where available. Use the tracking link to view your parcel's latest delivery updates.

Address changes and cancellations

Please check your delivery address before ordering. If you need to change it or cancel your order, contact us as soon as possible.

We will try to stop or amend the shipment. Once preparation for dispatch has begun, this may no longer be possible. If we cannot stop it, we will explain the return process. This does not affect your statutory cancellation rights.

Delayed, missing or damaged deliveries

If your order has not arrived within the expected delivery period, or tracking shows delivery but you have not received it, email support@sleepspec.co.uk. We will investigate with the delivery service and arrange an appropriate resolution.

Where we arrange delivery, the goods remain our responsibility until you, or someone you nominate to receive them, takes physical possession. Your rights concerning late delivery and goods lost or damaged in transit are unaffected.

If your parcel arrives damaged or contains the wrong item, please tell us. Photographs are helpful if available. We cover reasonable return postage for faulty, damaged or incorrect items.